Unfortunately, we cannot apply discounts or vouchers retroactively; this is only possible in the last step of the order process. Please send us a message with your order number and the discount or voucher code you wanted to apply. We will gladly check if we can extend the code for you or if there is another solution.

Yes, this is generally possible - as long as your order reaches us by 3 PM on the day before. Exceptions only apply if the next day is a public holiday. When completing your order, you can easily select your desired delivery day. Please note that we deliver from Tuesday to Saturday; in Switzerland, it's Tuesday to Friday. All information about delivery days can be found on the shipping conditions and payment page.

Yes, this works very easily when you complete your order. Once you have entered your address, you can select the next possible delivery day or any subsequent delivery day that suits you. No matter if it's tomorrow or in two months. The respective shipping fees will also be displayed there. We generally deliver from Tuesday to Saturday, and in Switzerland from Tuesday to Friday. You can find all information on this on the page shipping conditions and payment.

The minimum order value is €49 in Germany and Austria. In Switzerland, it is CHF 100.

A customer account offers many advantages, for example, you can view previous orders or create a wishlist. However, you can also order as a guest without creating a customer account beforehand.

If your order has not yet been packed and all desired products are available, a change is possible in most cases. Please send us an email directly to shop@honest-catch.com with your order number and the desired products. We will adjust your order and send you an updated payment request. Please note that this must be settled as soon as possible so that your package can be dispatched on time.

Unfortunately, ordering by phone is not possible. Our customer service team will be happy to help you with questions about your order by calling +49(0)89/215508813 or by emailing shop@honest-catch.com.

Unfortunately, we do not offer direct payment by invoice. However, you can conveniently pay via PayPal, Klarna, and credit card (in Switzerland, also Twint). If you would like to order by invoice, you can alternatively do so via Klarna: There, you can simply select the "Invoice" payment method during the ordering process and pay Klarna after delivery.

When shopping at our seafood store at Leopoldstraße 171 in Munich, you are welcome to pay with cash or by card. Please note that our Langenpreising location has been closed since April 2025, and neither Click & Collect nor on-site shopping is possible there.

In Germany and Austria, Saturday and public holiday deliveries are generally possible, but are associated with higher shipping costs. In individual cases, there may be exceptions for regional holidays. You can find detailed information on delivery and costs on the shipping conditions and payment page. Delivery to Switzerland is not possible on weekends or public holidays.

Your order will typically be delivered by our shipping partner GO! Logistics between 8 AM and 12 PM on your chosen delivery day. You will receive a tracking number in the shipping confirmation email, which you can use to track the delivery of your package. Once it has been delivered, you will also receive an email from GO!.

We work with the shipping service provider GO! Logistics, who will deliver your package within 24 hours. As soon as the package has left our warehouse, you can track it using the tracking number in your shipping confirmation email. You can also grant a drop-off aufhorization during the ordering process if you are unable to receive the package yourself.

Our products reach you exactly as they leave our warehouse – whether chilled, frozen, or as dry goods. Our logistics team takes great care to ensure that frozen products truly arrive frozen and that the cold chain remains intact. If you order products in different states (frozen, chilled, & dry goods), our innovative packing method with different climate zones ensures that each product arrives in the correct condition. You can find more information on the shipping conditions and payment page.

We ship our specialties exclusively in highly efficient, thermally insulated recycling boxes, ensuring that our products reach you in the same condition they leave our warehouse – whether chilled, frozen, or as dry goods. To ensure that chilled and frozen products arrive at your doorstep in the same condition, they are packaged with thermal inlays and dry ice. This guarantees that the cold chain is never interrupted. You can find more information on the shipping conditions and payment page.

You can dispose of the cardboard box and the paper insulation in the waste paper. The plastic bags from the dry ice can be disposed of in the plastic waste once the ice has completely dissipated. Be careful when touching the bags, as dry ice can cause cold burns if it comes into unprotected contact with the skin.

Yes, that is possible. All information about shipping to Switzerland can be found on the shipping conditions page.

Once your package has been packed and picked up by our logistics partner GO, you can track it using the tracking number. You will find this in the shipping confirmation email.

Packages are usually delivered by GO between 8 AM and 12 PM. Unfortunately, we are unable to provide a more specific time frame.

Occasionally, external circumstances such as traffic jams or vehicle checks may lead to delays. GO is instructed to inform us immediately in such cases so that we can notify you. Otherwise, please feel free to contact our customer service, stating your order number, either by phone at +49(0)89/215508813 or by email at shop@honest-catch.com.

If you already know in advance that you will not be home on the day of delivery, you can leave a drop-off authorization and have the package delivered, for example, behind the garden fence or to a neighbor. If you have not left a delivery authorization and are still not at home, we reserve the right to leave the shipment in a safe place. If this is not possible, additional costs for a new delivery may arise. Please make sure before ordering that someone is at home on the day of delivery and can accept the package.

If you have any problems or questions, please contact our customer service department, stating your order number, either by phone at +49(0)89/215508813 or by email at shop@honest-catch.com. If possible, please also send us pictures of the products or the package relevant to your inquiry.

No need to worry: dry ice naturally dissipates gradually during transport. Even if no dry ice is visible when you open the package, your order will remain sufficiently cooled due to the insulating packaging. Our packaging is designed to keep the contents cool for up to 24 hours, and often even longer.

Our Langenpreising location has been closed since April 2025, so no purchases or Click & Collect are possible there anymore.

With pleasure! Click & Collect offers the advantage that your desired products are guaranteed to be reserved for you. You can also pay in advance, ensuring that your visit to our seafood store (Leopoldstraße 171) runs as smoothly as possible. You can find all the information you need on the Click & Collect page. Please bring a cool bag for pickup, alternatively you can also buy cool bags on site.

Due to logistical reasons, we cannot offer the full range of products on site. You can check individual availability on the respective product pages below the shopping cart button. If you want to be absolutely sure that no one else buys your desired products before you, you are welcome to pre-order via Click & Collect.

Pre-ordering by phone is not possible due to system-related reasons. If you have any questions or problems, please contact our customer service either by phone at +49(0)89/215508813 or by email at shop@honest-catch.com.

The GOOD GAMBA comes from a land-based indoor aquaculture in Spain, where it is raised under strict quality controls, very similar to our Bavarian Shrimp. The White Tiger Prawn develops there under ideal conditions and without antibiotics into a full-bodied prawn with a firm bite and a slightly nutty taste. It is shock-frozen and can also be eaten raw due to the high production standards. If you are looking for a sustainably farmed shrimp from Europe, you will find it in GOOD GAMBA.

With the exception of fresh sturgeon caviar and a few delicacy products, we rely exclusively on frozen goods, as these offer various advantages over fresh fish, such as easy storage and particularly long shelf life. Flash freezing directly on board optimally preserves taste, texture, and nutritional values, and even after thawing, they are still like fresh from the sea. You can find all information about the advantages of frozen fish in our blog post. If you are unsure how to best thaw frozen products, we have compiled a thawing guide for you.

We place great importance on quality, sustainability and fair conditions throughout the entire supply chain. This is also reflected in the price. In return, HONEST CATCH provides you with high-quality products with transparent origins, responsible production and full flavour. It is important to us that you always know what you are paying for.

As we try to source or grow our products as resource-efficiently and sustainably as possible, it sometimes happens that not everything is always in stock. We also adhere to harvesting times and respect catch quotas. The good news for you is that you can be automatically notified as soon as your desired product is available again. Simply click the "Notify me when available" button next to the product image on the product page and leave your email address.

We source all products in our range from responsible sources, including our own farms, wild catches, and aquaculture. You can always find the exact origin of your favorites on the product page under the 'Origin' tab.

The catch date can sometimes be a little older – that's completely normal and not a quality defect. Our fish and seafood are carefully processed and flash-frozen immediately after being caught. This preserves nutrients, taste, and texture almost unchanged for months, regardless of the exact catch date.Especially for products from remote fishing grounds or those with long transport routes, this method is crucial: flash-freezing immediately stops the natural degradation process after the catch, ensuring that the products appear almost fresh when thawed. This allows us to offer you exceptional quality – without compromise and without time pressure between catch and enjoyment.